Cisco - Calabrio Engineer


Functie omschrijving

Candidate needs Cisco AND Calabrio Knowledge.

Functie eisen

• Required: Cisco Certified Network Professional (CCNP) Collaboration with up to date certification
• Required: Minimum 3 years work experience as Cisco engineer (design, build) for Cisco Unified Communications Manager 10 and higher
• Required: Advanced SIP knowledge (troubleshooting, manipulation of SIP messages through LUA scripts)
• Required: Experience with designing, building and upgrading a full blown CUCM environment (incl. SME and IMP)
- Create high level and low level design (documentation)
- Create migration and upgrade strategies (documentation)
• Knowledge of integration options such as:
- AXL-soap
• Provide impact and risk analysis
• Required: Troubleshooting CUCM incidents (3rd line support for Operations)
• Required: QoS knowledge and troubleshooting
• Required: LUA script knowledge (for construction and troubleshooting normalization scripts)
• Pre: being able to interpret CDRs and CMRs
• Recommendation: Powershell knowledge (for the launch of the Cisco Jabber script)
• Recommendation: RedHat Linux knowledge
• Recommendation: vSphere knowledge since this is the virtual environment on which the CUCM environment runs
• Recommendation: AudioCodes knowledge since this is our SBC (out of scope, supported Voice and Video engineers but it is very useful for trouble shooting)
• Recommendation: Knowledge of the Rabobank organization and processes

Calabrio Engineer knowledge:

• Required: Calabrio Certified Professional certified
• Required: Minimum 3 years work experience as Calabrio Engineer (design, build) for Calabrio ONE recording suite
• Required: Windows 2012/2016 knowledge
• Required: Experience with designing, building and upgrading a complete Calabrio environment
- Create/document high level and low level design
- Create/document migration and upgrade strategies (v10 to v11)
- Create/document impact and risk analyses
• Required: Advanced Calabrio troubleshooting
• Recommended: SQL knowledge for queries (in connection with large-scale changes via the Calabrio database)
• Required: Support Calabrio one integration using API (in our case, additional call data, import chat transcripts and import video chat recordings)


Ed van Willigen

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